> Connected customer journeys for ecommerce

# Help shoppers complete a purchase and come back.

Burbuxa uses your live catalog, orders, shipping updates, and customer history to answer questions and run the follow-up work that helps each sale move forward.

**Start your 7-day trial** · **Talk to us**

The trial lasts 7 days. Included credits match your selected plan: 200 with Takeoff, 1,600 with Orbit, or 4,000 with Infinity. You select a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless you cancel.

Connect your store and choose where Burbuxa can act, ask for approval, or hand work to your team.

_Chosen by ecommerce brands_

## Lacoste, Crocs, Zadig & Voltaire, and more brands sell with Burbuxa.

Lacoste · Crocs · Zadig & Voltaire · Millanel Cosmética · Kosmos Cosmética · The Glow Factor · DS Laboratories · Diabla

_Start with what is stuck_

## What needs to move forward today?

Choose the customer moment that creates the most work or leaves a purchase unfinished.

### Help shoppers buy

Answer product questions with live store data and suggest a useful next product while the shopper is deciding.

[Explore assisted selling](/en/sell-more)

### Recover interrupted sales

Follow up when a cart, payment, or product-availability moment stops before the purchase is complete.

[Explore recovery flows](/en/recover-sales)

### Resolve customer issues

Answer routine order questions, resolve eligible returns and exchanges, change the whole order's address before shipment, or hand the full context to a person.

[Explore customer service](/en/customer-service)

### Bring customers back

Reach the right customer group with a scheduled message, a repurchase reminder, or a relevant update.

[Explore customer retention](/en/customer-retention)

### Build trust with reviews

Ask for product feedback after delivery, manage it in one place, and show approved reviews in your store.

[Explore product reviews](/en/reviews)

## Burbuxa at work in ecommerce

Current activity across Burbuxa stores, channels, and workflows.

- **17M+** messages processed
- **3.9M+** automation runs completed
- **136K+** product reviews completed

_Commerce integrations_

## Connect the store you already run.

Burbuxa connects directly to Shopify, VTEX, Tiendanube, and WooCommerce so conversations and workflows use live catalog, order, customer, and shipping data.

Shopify · VTEX · Tiendanube · WooCommerce

[See all integrations](/en/integrations)

_One connected loop_

## Store context in. Useful action out.

Burbuxa connects customer conversations to the ecommerce facts your team already depends on.

### 01 — Connect the store

Sync products, availability, orders, shipping details, and customer history from your ecommerce platform.

### 02 — Choose the channels

Set where the assistant may answer and which account sends each automation, broadcast, or review request.

### 03 — Set the rules

Choose schedules, approval steps, handoff conditions, and the events that should start follow-up work.

### 04 — Review what happened

See conversations, actions, and channel activity together.

_Merchant control_

## Automation should follow your rules.

Burbuxa can answer or act only within the channels, schedules, data access, and approval choices you configure.

- Pause the customer-facing assistant without stopping the shared inbox.
- Keep selected actions behind an approval step.
- Move a conversation to a person with its customer and order context intact.

## Frequently asked questions

### Is Burbuxa a chatbot?

Burbuxa includes a customer-facing AI assistant, but it also connects that conversation to ecommerce data, automations, broadcasts, CRM context, reviews, and storefront recommendations.

### Which customer channels does the assistant support?

The customer-facing assistant supports WhatsApp Business, Instagram, Facebook Messenger, and Email. Exact workflow coverage can differ by feature and channel.

### Can my team stay in control?

Yes. You choose channel access, schedules, approval steps, automation rules, and when a person takes over.

## Start with one customer moment.

Connect your store and choose the first customer workflow you want to improve.

**Start your 7-day trial** · **Talk to us**