---
locale: en
page: agents/sales-cs
seo:
  title: "Sales & Support Agent (Burbujita) — your AI on every customer channel"
  description: "Burbujita is the customer-facing agent that sells from your catalog, answers order and shipping questions, and escalates to your team with full context. WhatsApp, Instagram, Messenger, Email."
og:
  title: "Sales & Support Agent (Burbujita) — Burbuxa"
  description: "The customer-facing agent that runs sales and support across WhatsApp, Instagram, Messenger, and Email."
  type: website
canonical: "https://burbuxa.com/en/agents/sales-cs"
keywords:
  - ai sales agent ecommerce
  - whatsapp ai customer service
  - ai support agent shopify
  - instagram dm ai automation
  - ai customer agent online store
hero:
  eyebrow: "LAYER 1 — TALKS TO YOUR CUSTOMERS"
  title: "Sales & Support"
  role: "Burbujita talks to your customers, sells from your real catalog, answers order and shipping questions from live data, and hands a real person the full context when judgment is needed."
  layer: L1
  layerLabel: "Talks to your customers"
  cta: "See it in action"
trustStrip:
  variant: customer-facing
  text: "Talks to your customers in your brand voice — and you stay in control. Pause it, set the rules, and it escalates to your team (never silently) when a complaint, return, or VIP shows up."
identity:
  kpisLabel: "Owns"
  kpis:
    - "Response coverage across WhatsApp, Instagram, Messenger, Email"
    - "Sales-from-chat conversion rate"
    - "Escalation accuracy"
    - "Customer-side CSAT"
exchanges:
  - customer: "Do you have this jacket in size M?"
    ai: "Yes! The Sherpa Lined Jacket is in stock in M. It runs slightly oversized — most customers between S and M go with S. Want me to send you the size guide?"
  - customer: "Where's my order? I placed it three days ago."
    ai: "Your order #4812 shipped yesterday via UPS. Expected delivery: Thursday. Here's your tracking link."
  - customer: "Found this on your IG — can I get it in black?"
    ai: "Good eye — that's the Ribbed Knit Dress, and black is in stock. Want me to put together a checkout link so you can grab it now?"
  - customer: "Do you ship to Córdoba? And can I pay on delivery?"
    ai: "We do ship to Córdoba — 2 to 4 business days. Cash on delivery isn't available there, but card and bank transfer are. Want me to set it up?"
capabilities:
  title: "What it does"
  intro: "Six jobs a great salesperson does on the floor — grounded in your real catalog and live order data, not a script."
  items:
    - title: "Sells from your real catalog"
      description: "Reads your full catalog, sizes, stock, payment methods, and shipping rules. Recommends like a salesperson who actually works there — never invents a product or a price."
    - title: "Answers order and shipping questions"
      description: "Pulls live order status, tracking links, and delivery windows from your order data. No 'let me check with my team' when the answer already exists."
    - title: "Creates checkout links in the conversation"
      description: "When the customer is ready, it builds a draft order and sends a checkout link for Shopify, TiendaNube, VTEX, or WooCommerce — instead of making them start over on the site."
    - title: "Matches products from customer photos"
      description: "If a shopper sends a photo, it finds the closest catalog match and continues with grounded product options they can actually buy."
    - title: "Escalates with full context"
      description: "Hands off to your team with the conversation, the order, past purchases, and a one-line summary of what the customer needs — so the human picks up mid-stride."
    - title: "Collects reviews after delivery"
      description: "Asks for a review at the right moment after delivery, and routes the positive ones to your public review surfaces."
comparison:
  title: "Not a scripted chatbot"
  intro: "A flow builder answers the questions you predicted. This agent reads the message, checks your catalog and orders, and responds to what the customer actually said."
  aLabel: "Sales & Support"
  bLabel: "A scripted chatbot"
  rows:
    - label: "Where answers come from"
      a: "Your live catalog, stock, and order data"
      b: "A decision tree someone wired by hand"
    - label: "Off-script questions"
      a: "Understands and answers, or escalates with context"
      b: "Dead-ends, loops, or 'I didn't get that'"
    - label: "Selling"
      a: "Recommends, then builds a checkout link in the chat"
      b: "Hands off a link and hopes"
    - label: "When it's unsure"
      a: "Escalates to a human with the full thread"
      b: "Guesses, or makes the customer wait"
trust:
  title: "You stay in control"
  body: "It talks to your customers, but it answers to you. A pause and kill-switch stops every conversation at once. You set the rules for what it can and can't resolve, and the escalation routing for what's left — complaints, returns, VIP customers, anything off-script lands with your team, carrying the conversation, the order, the past purchases, and a one-line summary. It never escalates silently, and it never acts past the boundary you set."
tools:
  title: "What it uses"
  intro: "Sales & Support reaches into the same product surfaces you use today. The agent is the new front door; the tools below are still here."
  items:
    - name: "Automations"
      href: "/en/automations"
    - name: "CRM"
      href: "/en/crm"
    - name: "Reviews"
      href: "/en/reviews"
faq:
  - q: "Will my customers know they're talking to an AI?"
    a: "Your call. You pick the agent's name and whether it identifies as AI. Some merchants name it like a teammate; others have it open with 'I'm your store's AI assistant.' It's your brand, your call — and it's tuned to your brand voice either way."
  - q: "What if it gets something wrong?"
    a: "It escalates. Sales & Support has explicit rules for what it cannot resolve alone — complaints, returns, VIP customers, anything off-script. Your team gets the full thread with the order and past purchases attached."
  - q: "Which channels does it cover?"
    a: "WhatsApp, Instagram, Messenger, and Email — one agent across all of them, with the same catalog, order data, and brand voice on every channel."
  - q: "Can it actually take the sale, or just answer questions?"
    a: "Both. It answers product, order, and shipping questions, and when the customer is ready it builds a draft order and sends a checkout link for Shopify, TiendaNube, VTEX, or WooCommerce — the sale closes inside the conversation."
  - q: "How fast does it respond?"
    a: "Seconds. The constraint is your channel's API, not the agent."
  - q: "Can I pause it or limit what it does?"
    a: "Yes. There's a pause and kill-switch, and you set the rules for what it can resolve on its own versus what it must route to your team. Control stays with you."
related:
  title: "Where it connects"
  items:
    - href: "/en/crm"
      label: "CRM & conversations"
    - href: "/en/automations"
      label: "Automations"
    - href: "/en/reviews"
      label: "Reviews"
    - href: "/en/integrations"
      label: "Integrations"
close:
  recap: "Sales & Support is the agent on every customer channel — tuned to your brand voice, grounded in your real catalog and orders, escalating to you when it counts. Connect your store and you'll see it within minutes."
  cta: "Try free with your store"
---