---
locale: en
page: compare/burbuxa-vs-kommo
seo:
  title: "Burbuxa vs Kommo: 2026 Comparison"
  description: "Kommo is a generic, per-seat sales CRM built around deal pipelines, with no native catalog or checkout. Burbuxa is ecommerce-native and billed per message, not per seat — one shared quota covers the whole team, and it sells from your real catalog and closes checkout in chat across Shopify, TiendaNube, VTEX, and WooCommerce."
og:
  title: "Burbuxa vs Kommo — 2026 Comparison"
  description: "Per-seat sales CRM vs AI ecommerce operating system: how Burbuxa and Kommo differ on selling, integrations, and pricing."
  type: article
keywords:
  - burbuxa vs kommo
  - kommo alternative
  - kommo vs burbuxa ecommerce
  - whatsapp ecommerce ai agent
  - messenger crm alternative
competitor:
  name: "Kommo"
  slug: "kommo"
  homepageUrl: "https://www.kommo.com/"
hero:
  eyebrow: "BURBUXA VS KOMMO"
  h1: "Burbuxa vs Kommo: 2026 Comparison"
  subtitle: "Kommo is a generic sales CRM you build with deal pipelines and pay for per seat. Burbuxa runs order-confirmation, abandoned-cart, and shipping-status automations, collects reviews, cross-sells on the storefront, and closes checkout from your live catalog — billed per message, not per seat."
  cta: "Try Burbuxa free with your store"
verdict:
  label: "The verdict"
  summary: "Kommo is a per-seat sales CRM for deal pipelines, with no product catalog or checkout. Burbuxa runs the store's machinery Kommo lacks: order-confirmation, abandoned-cart, and shipping-status automations, post-delivery review requests, an on-site AI cross-sell widget, and catalog-grounded in-chat checkout that reads live stock and prices to send a checkout link. It is billed per message, not per seat, on one shared quota. Kommo tracks deals; Burbuxa runs the store."
  differentiators:
    - "Store automations Kommo lacks: order-confirmation, abandoned-cart recovery, shipping-status"
    - "Review collection and on-site AI cross-sell — neither exists in Kommo"
    - "Catalog-grounded in-chat checkout, billed per message not per seat"
table:
  title: "Burbuxa vs Kommo at a glance"
  intro: "The same dimensions used across every Burbuxa comparison, with the bottom line in each cell."
  aLabel: "Burbuxa"
  bLabel: "Kommo"
  rows:
    - label: "Category"
      a: "AI ecommerce operating system"
      b: "Messenger-based sales CRM (formerly amoCRM)"
      source: "https://www.kommo.com/"
    - label: "Pricing model"
      a: "Per message, from one shared monthly quota"
      b: "Per user / seat, per month"
      source: "https://www.kommo.com/pricing/"
    - label: "Entry price"
      a: "$20/mo (Takeoff, 100 messages)"
      b: "$15/user/mo (Base, 2,500 leads/user)"
      source: "https://www.kommo.com/pricing/"
    - label: "Billing commitment"
      a: "Monthly billing, cancel anytime"
      b: "6-month minimum; monthly billing not offered"
      source: "https://www.kommo.com/pricing/"
    - label: "Customer channels"
      a: "WhatsApp, Instagram, Messenger, Email"
      b: "WhatsApp, Instagram, Messenger, Telegram, TikTok, SMS"
      source: "https://www.kommo.com/"
    - label: "Ecommerce platform sync"
      a: "Native: Shopify, TiendaNube, VTEX, WooCommerce"
      b: "Through third-party integrations"
      source: "https://www.kommo.com/"
    - label: "Sells from live catalog"
      a: "Yes — reads stock, sizes, and prices to recommend real products"
      b: "No native catalog-grounded selling"
    - label: "Catalog-grounded in-chat checkout"
      a: "Yes — reads live stock/prices and sends a checkout link"
      b: "No — hands the lead to a human rep to close"
    - label: "Ecommerce event automations"
      a: "Order-confirmation, abandoned-cart recovery, shipping-status"
      b: "None — it's a sales CRM (Salesbot flow builder only)"
      source: "https://www.kommo.com/"
    - label: "Review collection"
      a: "Yes — requests reviews after delivery"
      b: "No"
    - label: "On-site AI cross-sell"
      a: "Yes — a storefront widget on Shopify, TiendaNube, VTEX"
      b: "No"
    - label: "Visual deal pipelines / Kanban"
      a: "Not a per-deal pipeline CRM"
      b: "Yes — the core product"
      source: "https://www.kommo.com/"
    - label: "Target customer"
      a: "LatAm and Brazil SMB online stores"
      b: "Sales teams selling through messengers"
      source: "https://www.kommo.com/"
competitorStrengths:
  title: "Where Kommo is the stronger choice"
  items:
    - title: "Visual deal pipelines"
      body: "Kommo's Kanban board moves every lead through named sales stages — the core of a per-rep sales CRM."
    - title: "Per-seat sales tooling"
      body: "It is built around individual reps, with per-user lead limits, roles, and sales reporting."
    - title: "Broad messenger coverage"
      body: "It connects WhatsApp, Instagram, Messenger, Telegram, TikTok, and SMS in one inbox."
burbuxaStrengths:
  title: "Where Burbuxa is the stronger choice"
  items:
    - title: "Sells from your real catalog"
      body: "Reads live stock, sizes, and prices and recommends real products, never inventing one."
    - title: "Closes in chat"
      body: "Drafts an order and sends a checkout link for Shopify, TiendaNube, VTEX, or WooCommerce."
    - title: "Native ecommerce sync"
      body: "Connects directly to the store platform, not through a third-party connector."
    - title: "Billed per message, not per seat"
      body: "One shared monthly quota covers the whole team, so cost tracks conversations — not headcount, and there is no per-user math or six-month minimum."
    - title: "Runs store automations, reviews, and cross-sell"
      body: "Order-confirmation, abandoned-cart recovery, and shipping-status updates fire from real store events, it requests reviews after delivery, and it runs an AI cross-sell widget on the storefront — surfaces a sales CRM like Kommo doesn't have."
    - title: "Built for LatAm and Brazil"
      body: "Spanish- and Portuguese-first, with the channels and payment habits of the region."
deepDive:
  title: "Feature by feature"
  sections:
    - heading: "What Kommo doesn't run: store automations, reviews, on-site cross-sell"
      body: "Kommo is a sales CRM, so it has no ecommerce event automations — no order-confirmation, abandoned-cart recovery, or shipping-status messages — no review collection, and no on-site AI cross-sell. Burbuxa ships all three: automations triggered by real store events, post-delivery review requests, and an AI cross-sell widget on the Shopify, TiendaNube, and VTEX storefronts. Kommo's Salesbot builds reply flows; it does not run a store's operational machinery."
      source: "https://www.kommo.com/"
    - heading: "Selling: messenger replies vs in-chat checkout"
      body: "Kommo's Salesbot automates replies and qualifies leads for a human rep to close. Burbuxa drafts the order and sends a platform-native checkout link inside the chat, so the purchase completes without leaving the conversation."
      source: "https://www.kommo.com/"
    - heading: "Ecommerce integration: connectors vs native sync"
      body: "Kommo reaches ecommerce platforms through third-party integrations. Burbuxa syncs natively with Shopify, TiendaNube, VTEX, and WooCommerce, reading catalog and orders in real time so answers and recommendations stay accurate."
    - heading: "Per message, not per seat: cost tracks conversations, not headcount"
      body: "Kommo charges per user per month, from $15 to $45, with a six-month minimum and no monthly billing — every rep you add raises the bill, and the account is locked in for half a year. Burbuxa charges per message from one shared monthly quota, from $20 to $200, and that quota covers the whole team: adding people does not raise the price, billing is monthly, and cost tracks conversation volume rather than headcount."
      source: "https://www.kommo.com/pricing/"
pricing:
  title: "Pricing compared"
  intro: "Kommo prices per user per month (six-month minimum); Burbuxa prices per message from one shared monthly quota. The fair comparison is seats times Kommo's per-user price against Burbuxa's message volume."
  aLabel: "Burbuxa"
  bLabel: "Kommo"
  rows:
    - label: "Entry plan"
      a: "Takeoff — $20/mo, 100 messages"
      b: "Base — $15/user/mo, 2,500 leads/user"
    - label: "Mid plan"
      a: "Orbit — $100/mo, 800 messages"
      b: "Advanced — $25/user/mo, 5,000 leads/user"
    - label: "Top plan"
      a: "Infinity — $200/mo, 2,000 messages, uncapped usage"
      b: "Pro — $45/user/mo, unlimited channels"
    - label: "Billing basis"
      a: "Per message, billed monthly"
      b: "Per user, 6-month minimum"
    - label: "Free trial"
      a: "7 days, 500 messages, no credit card"
      b: "14 days, full features"
  sources:
    - label: "Kommo pricing"
      url: "https://www.kommo.com/pricing/"
    - label: "Burbuxa"
      url: "https://burbuxa.com"
whenCompetitor:
  title: "When to choose Kommo"
  body: "Choose Kommo when your priority is a per-seat sales CRM: a team of reps working named deal pipelines on a Kanban board, with per-user lead limits and sales reporting, across a wide set of messengers including Telegram and TikTok. Kommo is built around the sales rep and the deal, not around an online store's catalog and checkout."
whenBurbuxa:
  title: "When to choose Burbuxa"
  body: "Choose Burbuxa when you run an online store and want the agent to operate it: run order-confirmation, abandoned-cart, and shipping-status automations, collect reviews after delivery, and cross-sell on the storefront — surfaces Kommo doesn't have — while selling from your live catalog and closing checkout in the chat. It syncs natively to Shopify, TiendaNube, VTEX, or WooCommerce, billed per message instead of per seat, with no six-month minimum."
faq:
  - q: "Is Burbuxa better than Kommo?"
    a: "Neither is better in the abstract. Kommo is the better per-seat sales CRM for teams working deal pipelines across messengers. Burbuxa is the better fit for an online store that wants an AI agent to sell from its catalog and close checkout in chat, synced natively to Shopify, TiendaNube, VTEX, or WooCommerce."
  - q: "What is the difference between Burbuxa and Kommo?"
    a: "Kommo is a messenger-based sales CRM built around reps and deal pipelines. Burbuxa is an AI ecommerce operating system that sells from your live catalog, drafts orders, and sends checkout links in chat. Kommo bills per user; Burbuxa bills per message."
  - q: "How much does Burbuxa cost compared to Kommo?"
    a: "Kommo costs $15 to $45 per user per month with a six-month minimum. Burbuxa costs $20 to $200 per month from one shared message quota, regardless of how many people log in. Cost tracks message volume for Burbuxa and headcount for Kommo."
  - q: "Can Burbuxa replace Kommo?"
    a: "For an online store, often yes: Burbuxa covers the customer inbox, automations, and AI selling Kommo is used for, and adds catalog-grounded answers and in-chat checkout. For a sales team that lives in visual deal pipelines, Kommo's per-deal CRM remains the stronger tool."
  - q: "Which is better for ecommerce, Burbuxa or Kommo?"
    a: "For ecommerce, Burbuxa is purpose-built: it reads your live catalog, answers order and shipping questions, sends checkout links, and syncs natively with Shopify, TiendaNube, VTEX, and WooCommerce. Kommo can sell via messengers but reaches ecommerce platforms through third-party integrations."
  - q: "Does Kommo or Burbuxa charge per user?"
    a: "Kommo charges per user per month, from $15 to $45, and requires every user on the account to share one plan. Burbuxa charges per message from a shared monthly quota, so adding team members does not raise the price."
sources:
  title: "Sources"
  items:
    - label: "Kommo — product overview"
      url: "https://www.kommo.com/"
    - label: "Kommo — pricing"
      url: "https://www.kommo.com/pricing/"
    - label: "Burbuxa"
      url: "https://burbuxa.com"
related:
  title: "Keep comparing"
  items:
    - href: "/en/agents/sales-cs"
      label: "Sales & Support agent"
    - href: "/en/integrations"
      label: "Integrations"
    - href: "/en/crm"
      label: "CRM and conversations"
close:
  recap: "If you run an online store, Burbuxa sells from your real catalog and closes checkout in the chat — connect your store and see it in minutes."
  cta: "Try Burbuxa free with your store"
---