> Recover interrupted sales

# Follow up when buying intent stops halfway.

Burbuxa turns store events such as an abandoned cart, a payment problem, or renewed product availability into timely follow-up work on the account and schedule you choose.

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The trial lasts 7 days. Included credits match your selected plan: 200 with Takeoff, 1,600 with Orbit, or 4,000 with Infinity. You select a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless you cancel.

You choose the event, delay, sender, message, and stop conditions.

_Where intent stalls_

## The store knows what happened, but the customer may not get a useful next step.

Interrupted purchases create follow-up work that is repetitive, time-sensitive, and easy to miss when it depends on a manual list.

- A cart is left before checkout.
- A payment needs a different next step.
- An unavailable product becomes purchasable again.

_Recovery tools_

## Use the event that matches the interruption.

Start with one workflow, then add others when the rule and stop condition are clear.

### [Automations](/en/automations)

Start a follow-up flow from a store, order, payment, customer, schedule, or external event.

### [Back in Stock](/en/back-in-stock)

Collect a shopper request and send an availability alert from the selected channel account.

_Example journey_

## From interruption to a measured follow-up

### 01 — A store event arrives

Burbuxa receives the cart, payment, or inventory event from the connected platform.

### 02 — The rules decide whether to continue

Timing, contact status, sender account, consent, and selected filters determine whether the flow continues.

### 03 — The customer gets the next step

The approved message can include the relevant cart, payment, or product link.

### 04 — The flow stops or continues

Purchase and workflow state can prevent an unnecessary later message.

## 3.9M+ automation runs completed

More than 3.9 million automation runs reached their configured final step in Burbuxa.

- **3.9M+** automation runs completed

_Controlled recovery_

## Send the right follow-up, then stop at the right moment.

Choose the audience, message, sender, timing, and stop rules for every recovery flow.

- Use a sender account that is connected and allowed for the workflow.
- Match the message to its transactional or promotional purpose.
- Connect purchase state so completed orders can stop later steps.

## Explore another customer job

- [Help shoppers buy](/en/sell-more)
- [Resolve customer issues](/en/customer-service)
- [Bring customers back](/en/customer-retention)
- [Build trust with reviews](/en/reviews)

## Frequently asked questions

### How does Burbuxa recover an abandoned cart?

Burbuxa runs the configured follow-up, stops when the purchase state changes, and reports workflow activity so the merchant can compare it with recovered orders.

### Can a flow stop after the customer buys?

Workflows can use order and customer state so later steps do not continue when their configured condition no longer applies.

### Can I choose which WhatsApp account sends the message?

Yes. Supported outbound workflows use the connected account selected by the merchant, and template choices stay tied to that account.

## Start with the interruption you can define clearly.

Connect the event, choose the rule, and review what the workflow actually completes.

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