--- locale: en page: reviews seo: title: "Burbuxa Reviews — Collect & manage reviews in one panel" description: "Automate post-delivery review requests via WhatsApp. Unified dashboard, embeddable widgets, and signals that feed the Strategist." og: title: "Burbuxa Reviews — Your reputation, in one panel" description: "Automatic requests via WhatsApp after every delivery. Unified dashboard. Widgets for your store. And every review feeds the intelligence of the Strategist." type: website canonical: "https://burbuxa.com/en/reviews" keywords: - ecommerce reviews whatsapp - automate review requests - manage online store reviews - review widget ecommerce - online reputation management - automated post delivery reviews - whatsapp review collection - shopify review management hero: microLabel: "REVIEWS" header: "Collect, manage, and respond to reviews — all in one panel" subtitle: "Automate post-delivery review requests via WhatsApp. Manage your entire reputation from a unified dashboard with rating metrics, response rate, and volume. Display reviews on your store with embeddable widgets. And every pattern in your reviews feeds into the Strategist." cta: "Activate automatic reviews" trial: "7-day free trial · 500 messages for everything · No credit card required" exchanges: - customer: "Hi! Got the jacket, love the color" ai: "Glad to hear it! Your feedback helps a lot. From 1 to 5, how would you rate your purchase?" - customer: "5! Shipping was fast and the packaging was great" ai: "Thanks for your review. It's already live on the store. We'll let you know when we have new arrivals you'll love." features: - title: "Automatic requests via WhatsApp" description: "After every delivery, your customer gets a WhatsApp message asking for their review. They rate and comment without leaving the conversation. WhatsApp response rates far exceed email." - title: "Unified reputation dashboard" description: "All your reviews in one panel: average rating, volume, response rate, trends. See which products have the best reception and which need attention." - title: "Embeddable widgets for your store" description: "Display reviews directly on your product pages. Your customers see real opinions from other buyers, right where it matters most: at the point of purchase decision." - title: "AI-assisted responses" description: "AI suggests responses for each review based on the conversation and order context. You approve or edit before publishing. Respond faster without losing quality." - title: "Connected to the Strategist" description: "Every pattern in your reviews feeds into the Strategist. If 15 customers mention the same problem, the Strategist detects it, groups it, and recommends what to do — with evidence." flow: title: "How the review flow works" steps: - "Order delivered → automation triggers" - "Customer receives review request via WhatsApp" - "Rates with stars and leaves a comment" - "Review appears in your dashboard" - "Optionally displayed on your store with widget" - "The Strategist analyzes patterns across all reviews" objections: - question: "I already ask for reviews via email" answer: "WhatsApp review response rates are significantly higher than email. The customer rates without leaving the app they use all day." - question: "I do not need another review dashboard" answer: "The unified dashboard connects reviews with each customer's conversations and orders. It is not just a star counter — it is operational context." - question: "What about negative reviews?" answer: "Negative reviews are gold: the Strategist cross-references them with conversations to find the root cause. A pattern of negative shipping reviews tells you exactly what to fix." related: strategist: "Strategist" automations: "Automations" crm: "CRM" close: cta: "Activate automatic reviews" reminder: "7-day free trial · 500 messages for everything · No credit card · Cancel anytime" --- ## Hero ### Header Collect, manage, and respond to reviews — all in one panel ### Hook Most stores lose reviews because they never ask for them. The ones that do ask, ask by email — where nobody reads them. Burbuxa asks on WhatsApp, where your customers already are. ### Subheader Automate post-delivery review requests via WhatsApp. Manage your entire reputation from a unified dashboard with rating metrics, response rate, and volume. Display reviews on your store with embeddable widgets. And every pattern in your reviews feeds into the Strategist so you know what to fix before complaints pile up. ### CTA Activate automatic reviews ### Trust bar Works with Shopify · TiendaNube · WooCommerce · VTEX ### Trial 7-day free trial · 500 messages for everything · No credit card required ## Feature 1: Automatic requests via WhatsApp — the customer receives, rates, and comments without leaving the conversation ### Paragraph When an order is marked as delivered in your store, Burbuxa automatically sends a review request via WhatsApp. The customer receives a message in your brand's tone, rates with stars, leaves a comment, and can upload photos or videos — all in the same WhatsApp conversation. No external links, no forms, no friction. You configure how many days after delivery the request is sent, how many days to wait between products when the order has multiple items, and which products to prioritize: all, a random subset, the ones with fewer reviews, or the ones with more. The AI can draft the entire flow for you — opening template, rating messages, comment, media, and thank-you — using your brand voice and your existing WhatsApp templates. ## Feature 2: One dashboard for your entire reputation — metrics, filters, and actions in one place ### Paragraph The reviews panel shows you everything you need at a glance: average rating, reviews requested, reviews answered, and response rate. Filter by rating, search by text, sort by date or rating. Each review has direct actions: publish, hide, reject, mark as pending, or respond via WhatsApp. This is not a panel that just shows data. It is a panel you operate from. Import existing reviews via CSV if you already have history on another platform. Export when you need reports. And if an order has multiple products, each product gets its own independent review. ## Feature 3: Show real reviews on your store — with widgets that install without code ### Paragraph The reviews you collect via WhatsApp do not stay locked in a panel nobody sees. Burbuxa gives you embeddable widgets to display them directly on your store: a review list on the product page, stars on each product detail, and a carousel of featured reviews for your homepage. Customize colors, typography, layout, and which ratings are shown. Set up automatic publication — for example, automatically publish only 4 and 5 star reviews, and manually moderate the rest. The widget adapts to your design because you define the target CSS selectors. ## Feature 4: AI configures your review flow — you just review and activate ### Paragraph You do not need to write every message from scratch. Tell the AI what you want — "warm and premium tone, wait 10 days, auto-publish only 4 and 5 stars, short final template" — and it generates the complete flow: WhatsApp opening template, internal rating messages, comment, media, and thank-you, closing template, timing rules, and auto-publication. The AI reads your brand voice, your existing templates, and your Instagram captions to maintain tone consistency. Review the full proposal before applying — with justification for each decision and warnings if something needs attention. If something does not convince you, ask for specific changes and the AI regenerates without starting from scratch. ## Feature 5: Every review feeds the Strategist — patterns become actions ### Paragraph Your reviews are not just for showing stars on your store. The Strategist reads every comment, cross-references patterns with your WhatsApp and Instagram conversations, and detects problems you would otherwise discover too late. If 8 customers mention "shipping delay" in reviews and 14 more complain via WhatsApp, the Strategist does not show you two separate metrics — it shows you one unified problem with evidence from both sources, severity, estimated impact, and suggested action. A review tool tells you "your rating dropped." The Strategist tells you why it dropped, with exact quotes from your customers and what to do about it. This is the fundamental difference: your reviews do not live in isolation. They feed an intelligence layer that connects what your customers say publicly with what they say privately — and gives you the complete picture. ## Objection handling ### Objection 1: "I already use another review tool" The difference is not in collecting reviews — it is in what you do with them. Other tools show you stars and comments. Burbuxa connects those reviews with your WhatsApp and Instagram conversations through the Strategist. Patterns in negative reviews are cross-referenced with private complaints and become actionable problems with evidence, severity, and recommendation. Your reviews stop being a passive indicator and become operational intelligence. ### Objection 2: "Email reviews work fine" Email response rates in ecommerce are around 1-3%. With WhatsApp, the message arrives directly on the customer's phone — no spam folders, no promotion tabs, no competing with 50 other emails. The flow is conversational: the customer responds in the same chat where they already talked to your store. ### Objection 3: "I do not want to publish negative reviews" You control what gets published. Set up automatic publication by rating — for example, only 4 and 5 star reviews are published automatically. Reviews with 1, 2, and 3 stars go through manual moderation. And the negative reviews you do not publish keep feeding the Strategist — which tells you what problem caused that complaint and what to change. ## Close ### CTA Activate automatic reviews ### Trial reminder 7-day free trial · 500 messages for everything · No credit card · Cancel anytime