> Help shoppers buy

# Give each shopper the answer they need to keep buying.

Burbuxa reads your catalog and customer context to answer product questions in chat, show useful related products, and hand off the full conversation when judgment is needed.

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The trial lasts 7 days. Included credits match your selected plan: 200 with Takeoff, 1,600 with Orbit, or 4,000 with Infinity. You select a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless you cancel.

Product facts come from your connected store, not a generic answer library.

_Where intent stalls_

## A product question is often a buying decision in progress.

When availability, fit, delivery, or product detail is unclear, the shopper waits and your team repeats the same lookup.

- Questions arrive across channels with different amounts of context.
- The useful answer may depend on a live variant, order, or customer detail.
- A person should step in when policy or judgment matters.

_Connected paths_

## Answer, recommend, and hand off without losing context.

Each tool helps with one part of the same buying journey.

### [Sales and customer assistant](/en/agents/sales-cs)

Answer catalog and order questions on supported customer channels using the store rules you set.

### [AI Cross-Sell](/en/ai-cross-sell)

Show related-product recommendations that publish automatically on supported storefront product pages and remain under merchant control.

### [CRM and shared inbox](/en/crm)

Give a person the conversation, contact, and purchase context when a handoff is needed.

_Example journey_

## From product question to a clear next step

### 01 — The shopper asks

A question arrives on a channel where the assistant is enabled.

### 02 — Burbuxa checks store context

It uses the relevant catalog, customer, or order facts available to the conversation.

### 03 — The shopper gets a useful answer

The response can include a product or checkout link when the channel allows it.

### 04 — A person takes over when needed

The handoff keeps the conversation and customer context in the shared inbox.

## 17M+ messages processed across Burbuxa

More than 17 million messages have been processed across Burbuxa stores and channels.

- **17M+** messages processed

_Built to help the next purchase_

## Turn product interest into a useful next step.

AI Cross-Sell places relevant products in the buying moment and shows the views and add-to-cart actions each recommendation receives.

- Recommendations publish automatically by default.
- A merchant can pause, disable, remove, reorder, or replace recommendations.
- Use the storefront widget on Shopify, Tiendanube, and VTEX.

## Explore another customer job

- [Recover interrupted sales](/en/recover-sales)
- [Resolve customer issues](/en/customer-service)
- [Bring customers back](/en/customer-retention)
- [Build trust with reviews](/en/reviews)

## Frequently asked questions

### Does the assistant know my real products?

It can use the catalog data synced from your connected ecommerce platform, including available product details and variants.

### Can Burbuxa complete a checkout inside every channel?

No. Channel and platform capabilities differ. Burbuxa can guide the shopper and share an accurate next link where the channel allows it.

### Can my team take over?

Yes. A person can handle the conversation in the shared inbox with the customer and purchase context available.

## Make the next product question easier to answer.

Connect your store and choose where Burbuxa may help shoppers.

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