Connected customer journeys for ecommerce
Help shoppers complete a purchase and come back.
Burbuxa uses your live catalog, orders, shipping updates, and customer history to answer questions and run the follow-up work that helps each sale move forward.
The trial lasts 7 days. Included credits match your selected plan: 200 with Takeoff, 1,600 with Orbit, or 4,000 with Infinity. You select a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless you cancel.
Connect your store and choose where Burbuxa can act, ask for approval, or hand work to your team.
One connected loop
- 01Customer signal
- 02Store context
- 03Useful action
- 04Checked outcome
Chosen by ecommerce brands
Lacoste, Crocs, Zadig & Voltaire, and more brands sell with Burbuxa.
Start with what is stuck
What needs to move forward today?
Choose the customer moment that creates the most work or leaves a purchase unfinished.
- 01Explore assisted selling →
Help shoppers buy
Answer product questions with live store data and suggest a useful next product while the shopper is deciding. - 02Explore recovery flows →
Recover interrupted sales
Follow up when a cart, payment, or product-availability moment stops before the purchase is complete. - 03Explore customer service →
Resolve customer issues
Answer routine order questions, resolve eligible returns and exchanges, change the whole order's address before shipment, or hand the full context to a person. - 04Explore customer retention →
Bring customers back
Reach the right customer group with a scheduled message, a repurchase reminder, or a relevant update. - 05Explore product reviews →
Build trust with reviews
Ask for product feedback after delivery, manage it in one place, and show approved reviews in your store.
Burbuxa at work in ecommerce
Current activity across Burbuxa stores, channels, and workflows.
- messages processed
- 17M+
- automation runs completed
- 3.9M+
- product reviews completed
- 136K+
Commerce integrations
Connect the store you already run.
Burbuxa connects directly to Shopify, VTEX, Tiendanube, and WooCommerce so conversations and workflows use live catalog, order, customer, and shipping data.
See all integrations →
One connected loop
Store context in. Useful action out.
Burbuxa connects customer conversations to the ecommerce facts your team already depends on.
- 01
Connect the store
Sync products, availability, orders, shipping details, and customer history from your ecommerce platform.
- 02
Choose the channels
Set where the assistant may answer and which account sends each automation, broadcast, or review request.
- 03
Set the rules
Choose schedules, approval steps, handoff conditions, and the events that should start follow-up work.
- 04
Review what happened
See conversations, actions, and channel activity together.
Merchant control
Automation should follow your rules.
Burbuxa can answer or act only within the channels, schedules, data access, and approval choices you configure.
- 01Pause the customer-facing assistant without stopping the shared inbox.
- 02Keep selected actions behind an approval step.
- 03Move a conversation to a person with its customer and order context intact.
Frequently asked questions
Start with one customer moment.
Connect your store and choose the first customer workflow you want to improve.