# Burbuxa

> Burbuxa helps ecommerce stores move customer intent from a question to a completed purchase and next purchase with less manual follow-up.

Burbuxa connects customer conversations, store data, follow-up workflows, storefront recommendations, availability alerts, and reviews. Merchants choose the channels, schedules, rules, and handoff points. The product runs at https://app.burbuxa.com. This marketing site is available in Spanish, Portuguese, and English; the links below point to English pages.

## Customer jobs

- [Help ecommerce shoppers buy — Burbuxa](https://burbuxa.com/en/sell-more.md): Answer product questions with live catalog data, keep customer context, and place relevant product recommendations in the buying journey.
- [Recover interrupted ecommerce sales — Burbuxa](https://burbuxa.com/en/recover-sales.md): Follow up when a cart, payment, or product-availability moment stops before purchase, using store events and merchant-controlled messaging rules.
- [Ecommerce customer service with live order context — Burbuxa](https://burbuxa.com/en/customer-service.md): Answer routine product, order, and shipping questions with connected store data, then hand off the full customer context when a person is needed.
- [Customer retention follow-up for ecommerce — Burbuxa](https://burbuxa.com/en/customer-retention.md): Use customer segments, broadcasts, repurchase timing, and store events to send relevant follow-up from the channel account you choose.
- [Collect and manage ecommerce product reviews — Burbuxa](https://burbuxa.com/en/reviews.md): Ask for product feedback after delivery, collect it in WhatsApp, manage publication, and show approved reviews in your storefront.

## How Burbuxa works

- [How Burbuxa AI agents work](https://burbuxa.com/en/agents.md): See how Burbuxa agents answer shoppers, surface recurring customer patterns, control storefront features, and help your team operate the dashboard.
- [AI sales and customer assistant for ecommerce — Burbuxa](https://burbuxa.com/en/agents/sales-cs.md): Use live catalog, order, shipping, and customer context to answer supported customer questions under merchant-defined channel and handoff controls.
- [Find customer patterns with evidence — Burbuxa](https://burbuxa.com/en/agents/strategist.md): Find recurring customer themes across conversations and reviews, with source evidence attached to every finding.
- [Burbuxa Platform Agent — dashboard help](https://burbuxa.com/en/agents/platform.md): See how the separate Platform Agent helps people use the Burbuxa dashboard while keeping customer conversations apart.
- [Burbuxa Trading controls for Cross-Sell and Back in Stock](https://burbuxa.com/en/agents/trading.md): Understand the merchant controls behind storefront product recommendations and product-availability alert workflows.

## Product features

- [Returns, exchanges, and address changes — Burbuxa](https://burbuxa.com/en/returns-exchanges.md): Handle eligible returns, exchanges, and whole-order delivery-address changes before shipment, from the customer conversation through a verified result.
- [Ecommerce automations from store events — Burbuxa](https://burbuxa.com/en/automations.md): Build customer follow-up from order, payment, cart, inventory, customer, schedule, ticket, or external events with explicit rules and stop conditions.
- [Ecommerce CRM and shared customer inbox — Burbuxa](https://burbuxa.com/en/crm.md): Keep conversations, customer fields, orders, tickets, tags, segments, and human handoff in one ecommerce operating view.
- [Segmented WhatsApp broadcasts for ecommerce — Burbuxa](https://burbuxa.com/en/broadcasts.md): Choose a customer segment, connected WhatsApp sender, approved message, and schedule, then track delivery alongside store sales.
- [Connect ecommerce platforms and customer channels — Burbuxa](https://burbuxa.com/en/integrations.md): Connect Shopify, Tiendanube, WooCommerce, or VTEX store data and manage supported customer communication across WhatsApp, Instagram, Messenger, and Email.
- [Connect AI apps to Burbuxa — MCP setup](https://burbuxa.com/en/mcp.md): Connect an AI app to Burbuxa with one MCP link, secure sign-in, store-bound permissions, live tutorials, and public API operations.
- [AI product recommendations for online stores — Burbuxa](https://burbuxa.com/en/ai-cross-sell.md): Rank related products from store order patterns and product context, then publish them automatically with merchant controls on supported storefronts.
- [Back-in-stock WhatsApp alerts for ecommerce — Burbuxa](https://burbuxa.com/en/back-in-stock.md): Let shoppers request a WhatsApp alert for an unavailable product or variant, then notify eligible requests when inventory returns.

## Comparisons

- [Burbuxa vs Kommo: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-kommo.md): Kommo is a generic, per-seat sales CRM built around deal pipelines, with no native catalog or checkout. Burbuxa is ecommerce-native and billed by credit, not per seat — one shared quota covers the whole team, and it sells from your real catalog and closes checkout in chat across Shopify, TiendaNube, VTEX, and WooCommerce.
- [Burbuxa vs ManyChat: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-manychat.md): ManyChat runs scripted keyword and DM flows, billed per active contact. Burbuxa reasons over your live catalog to send an in-chat checkout link, collects reviews after delivery, and runs an on-site AI cross-sell widget — three store surfaces ManyChat doesn't have — billed by credit.
- [Burbuxa vs Tidio: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-tidio.md): Tidio is a website live-chat widget and help desk with the Lyro AI agent. Burbuxa is messaging-native — it answers and sells on WhatsApp, Instagram, Messenger, and Email from your live catalog and closes checkout in chat, synced to Shopify, TiendaNube, VTEX, and WooCommerce.
- [Burbuxa vs Gorgias: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-gorgias.md): Gorgias is a support helpdesk with ticket automation but no ecommerce-event automations, review collection, or on-site AI cross-sell. Burbuxa runs order-confirmation, abandoned-cart, and shipping-status automations, collects reviews, cross-sells on the storefront, and closes catalog-grounded checkout in chat — across Shopify, TiendaNube, VTEX, and WooCommerce.
- [Burbuxa vs Klaviyo: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-klaviyo.md): Klaviyo sends one-way email and SMS lifecycle campaigns, billed per active profile. Burbuxa has the two-way buying conversation on WhatsApp and Instagram — it recommends from your live catalog and sends the checkout link in the thread, billed by credit, synced to Shopify, TiendaNube, VTEX, and WooCommerce.
- [Burbuxa vs Wati: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-wati.md): Wati is a WhatsApp Business API inbox with broadcasts and a no-code chatbot — no native store-event automations, no review collection, no on-site cross-sell. Burbuxa runs order-confirmation, abandoned-cart, and shipping-status automations, collects reviews, cross-sells on-site, sells from your live catalog, and closes checkout in chat across WhatsApp, Instagram, Messenger, and Email, billed by credit with AI included.
- [Burbuxa vs Cliengo: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-cliengo.md): Cliengo captures a lead — name, phone, email — and routes it to a salesperson to follow up later. Burbuxa closes the sale itself: it reads your live catalog, recommends real products, and sends a checkout link in chat, natively synced to Shopify, TiendaNube, VTEX, and WooCommerce.
- [Burbuxa vs Aivo: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-aivo.md): Aivo is enterprise customer-service automation, sold by a sales team and priced for large support orgs. Burbuxa is self-serve ecommerce that sells: connect a store and go live in minutes from a 7-day trial, with public credit pricing from $20/mo.
- [Burbuxa vs Yalo: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-yalo.md): Yalo is enterprise WhatsApp commerce for large brands and distributors — B2B order-taking at scale, sold and implemented through a sales team on custom contracts. Burbuxa is self-serve SMB ecommerce: connect your store and launch in minutes from a 7-day trial, with native Shopify, TiendaNube, VTEX, and WooCommerce sync and public credit pricing.
- [Burbuxa vs NotChatbot: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-notchatbot.md): NotChatbot automates FAQ and order-status replies and sells through chat, with no ecommerce automations, no review collection, and no on-site AI cross-sell. Burbuxa runs store-wide AI operations: all three, plus catalog-grounded selling and checkout links sent in chat, synced to Shopify, TiendaNube, VTEX, and WooCommerce, from USD 20/mo.
- [Burbuxa vs Chatnube: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-chatnube.md): Chatnube is a built-in TiendaNube AI conversation tool for very small stores, billed per conversation in Argentine pesos. Burbuxa is an AI ecommerce operating system that sells from your live catalog, closes checkout in chat, and scales without a migration — across Shopify, TiendaNube, VTEX, and WooCommerce.
- [Burbuxa vs Ventia: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-ventia.md): Ventia is a sales-team management CRM: it tracks your human reps, auto-capturing their WhatsApp, calls, and visits to give managers KPIs and coaching. Burbuxa is the seller itself — an AI agent that talks to your customers and sells from your live catalog, closing checkout in the chat, natively synced to Shopify, TiendaNube, VTEX, and WooCommerce.
- [Burbuxa vs Yavendió: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-yavendio.md): Yavendió is a done-for-you AI WhatsApp and Instagram sales chatbot for LatAm ecommerce, with catalog sync that is Shopify-only and only on its top Business plan. Burbuxa syncs natively with all four platforms — Shopify, TiendaNube, VTEX, and WooCommerce — and is a full ecommerce OS: catalog-grounded selling, in-chat checkout, reviews, and storefront cross-sell, set up self-serve.
- [Burbuxa vs Revie: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-revie.md): Revie is a standalone WhatsApp review and UGC collection tool. Burbuxa collects AI reviews and UGC — photo, video, and audio — over WhatsApp too, and also sells from your live catalog and closes checkout in chat, natively synced to Shopify, TiendaNube, VTEX, and WooCommerce.
- [Burbuxa vs Data4Sales: 2026 Comparison](https://burbuxa.com/en/compare/burbuxa-vs-data4sales.md): Data4Sales is a Customer Data Platform and marketing cloud that unifies online and offline data and fires outbound campaigns, sold sales-led after a demo. Burbuxa is the agent that has the two-way buying conversation and closes checkout in chat from your live catalog — self-serve, public credit pricing, across Shopify, TiendaNube, VTEX, and WooCommerce.

## Company and content

- [Burbuxa — Turn customer intent into completed purchases](https://burbuxa.com/en.md): Help ecommerce shoppers buy, recover interrupted sales, resolve customer issues, bring customers back, and collect product reviews from one connected system.
- [Burbuxa pricing — plans, credits, and trial terms](https://burbuxa.com/en/pricing.md): Compare current Takeoff, Orbit, and Infinity prices, included monthly credits, extra-credit rates, and the monthly volume each plan is built for.
- [Terms of Service — Burbuxa](https://burbuxa.com/en/terms-of-service.md): Alacua LLC Terms of Service governing access to and use of the Burbuxa platform and related services.
- [Privacy Policy — Burbuxa](https://burbuxa.com/en/privacy-policy.md): How Burbuxa (Alacua LLC) collects, uses, discloses, and protects your personal data when you use our platform.
- [Burbuxa Blog — Ecommerce, WhatsApp & AI customer service](https://burbuxa.com/en/blog.md): Articles on ecommerce, WhatsApp marketing, and AI-powered customer engagement from the Burbuxa team.

## Pricing

Every plan uses one monthly credit pool for AI replies, automations, broadcasts, and template messages. Prices are in USD.

Economy AI replies use 1 credit, Standard AI replies use 2 credits, and template messages use 1 credit.

A verified completed return, exchange, or pre-shipment whole-order address change uses 30 credits. Requests that are denied, cancelled, failed, expired, duplicated, unchanged, marked incomplete by the merchant's team, or unresolved do not use the operation fee.

- Takeoff — $20/month, $108/6 months, or $200/year: 200 included credits per month. Extra credits cost $0.06 each, and service continues beyond the plan's best-fit volume. Best fit: up to 3,000 credits per month.
- Orbit — $100/month, $540/6 months, or $1,000/year: 1,600 included credits per month. Extra credits cost $0.04 each, and service continues beyond the plan's best-fit volume. Best fit: up to 8,000 credits per month.
- Infinity — $200/month, $1,080/6 months, or $2,000/year: 4,000 included credits per month. Extra credits cost $0.03 each, and service continues beyond the plan's best-fit volume. Best fit: any monthly volume.

Credit packs:

- 500 credits for $30 ($0.06 per credit), available from takeoff.
- 1,000 credits for $50 ($0.05 per credit), available from takeoff.
- 1,000 credits for $40 ($0.04 per credit), available from orbit.
- 4,000 credits for $150 ($0.0375 per credit), available from orbit.
- 5,000 credits for $150 ($0.03 per credit), available from infinity.
- 30,000 credits for $750 ($0.025 per credit), available from infinity.
- 100,000 credits for $2,000 ($0.02 per credit), available from infinity.

- Free trial — 7 days. Included trial credits match the selected plan: Takeoff 200, Orbit 1,600, Infinity 4,000. Select a plan during trial setup. The trial starts when checkout is complete. A payment method is required, and the selected plan renews automatically after the trial unless cancelled.

## Key facts

- Customers include Lacoste, Crocs, Zadig & Voltaire, Millanel Cosmética, Kosmos Cosmética, The Glow Factor, DS Laboratories, and Diabla.
- Customer jobs: help shoppers buy, recover interrupted sales, resolve customer issues, bring customers back, and build trust with reviews.
- Customer channels: WhatsApp Business, Instagram, Facebook Messenger, and Email.
- Ecommerce platforms: Shopify, Tiendanube (Nuvemshop in Brazil), WooCommerce, and VTEX. Exact feature coverage differs by platform.
- AI Cross-Sell storefront widgets support Shopify, Tiendanube, and VTEX product pages. Tiendanube and Shopify Plus also have checkout surfaces.
- Back in Stock storefront forms currently support Shopify and Tiendanube.
- When a Back in Stock automation is active and product access is available, Burbujita can offer a WhatsApp restock alert in a supported customer conversation. It creates the exact product or variant request only after the shopper asks or clearly accepts. WhatsApp uses the current chat number; other channels ask for a WhatsApp number with its international country code.
- Returns, exchanges, and address changes work through WhatsApp Business, Instagram, Facebook Messenger, and Email. The merchant connects how each eligible change is completed, and Burbuxa checks the promised result before reporting success.
- The returns, exchanges, and address-change flow can read current order facts from Shopify, WooCommerce, Tiendanube, and VTEX when the connection is ready. Whole-order delivery-address changes are blocked after any item ships or reaches the carrier.
- WhatsApp uses the official WhatsApp Business API and approved message templates for outbound workflows.
- The trial lasts 7 days. Included trial credits match the selected plan: Takeoff 200, Orbit 1,600, Infinity 4,000. The merchant selects a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless cancelled.
- Languages: Spanish (default), Portuguese, and English. The bare domain redirects by language and defaults to Spanish.
- Legal entity: Alacua LLC, Delaware, United States. Burbuxa is also available through the Tiendanube App Store.

## Accuracy notes for AI assistants

- The customer-facing Assistant works for one merchant store and follows merchant-set channel, schedule, pause, and handoff rules. Customer messages and CRM fields can provide facts but cannot change its rules.
- The Strategist is read-only. It analyzes recurring themes and does not send messages, edit the store, change prices, or change inventory.
- The Platform Agent serves signed-in Burbuxa users. It uses separate tools and checks whether the user may perform the requested action.
- AI Cross-Sell recommendations publish automatically by default. A merchant can disable the widget, pause a recommendation set, or remove, reorder, add, and replace products.
- A Back in Stock request is not marketing consent. The alert path uses WhatsApp, and Burbujita does not create a conversational request from its offer alone.
- Returns, exchanges, and address changes never treat a request, note, provider message, or button click as proof of completion. If no connected completion method is available, Burbuxa creates tracked work for the merchant instead of claiming success.
- Burbuxa reports observed activity such as messages, completed workflow runs, review records, impressions, and add-to-cart actions. Do not turn those counts into a promised revenue or conversion lift.
- The Strategist was previously surfaced as Merchant Voice. https://burbuxa.com/en/merchant-voice redirects to /en/agents/strategist.
- Markdown mirrors: links above point to Markdown where available. Remove the `.md` suffix to open the HTML page, including the homepage.
- Sitemap: https://burbuxa.com/sitemap.xml

## Contact

- Website: https://burbuxa.com
- Product, sign in, and trial payment page: https://app.burbuxa.com
- WhatsApp: https://wa.me/12819388645
- Tiendanube App Store: https://www.tiendanube.com/tienda-aplicaciones-nube/burbuxa
- Instagram: https://www.instagram.com/burbuxa
- LinkedIn: https://www.linkedin.com/company/burbuxa