Research

Surveys on WhatsApp—broadcasts or automations

NPS, product research, post-purchase, and custom questionnaires with high response rates.

62%

Response rate

78%

Completion

Broadcast-based: Send to targeted segments, collect replies at scale.

NPS, product research, post-purchase, and custom questionnaires with high response rates.

Compliant by design: WhatsApp-approved templates, consent management, and opt-outs.

Quality & representativeness? Use stratified sampling, deduplicate respondents, and track confidence intervals.

Automation-based: Trigger after purchases or events; branch by answer; send reminders.

Templates: Ready-made NPS, CSAT, product feedback, and market research forms.

Optimization: Always-on testing for timing, branches, and offers.

Analytics: Response/completion rates, sentiment, themes, attribution to revenue.

Response rate

62%

Completion

78%

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