Merchant Voice reads every conversation and every review from your store — and tells you exactly what to do
An AI investigator that cross-references all your conversations and reviews, classifies problems and opportunities by severity, and shows you concrete evidence — direct quotes from your customers, frequency, source channel, and suggested action. It is not a dashboard. It is an operational briefing.
23 customers asked for the Oversize Tee in XS — you do not have it in stock
→ Add size XS — estimated demand 15-20 units/week
Reads everything, understands everything, prioritizes for you
Reads the original messages from every WhatsApp and Instagram conversation, and the text of every review. Groups problems by family and opportunities by impact. Each finding comes with a concrete recommendation that links directly to the action.
Detects what your metrics do not show — with evidence
23 people asked for XS and you do not have it in stock. Skincare customers convert when they receive guidance. Those patterns live in the messages — and Merchant Voice is the only one reading them.
Recommendations connected to real actions
Each finding includes an action suggestion: update assistant instructions, create an automation, adjust a review response, or launch a broadcast. It is not just information — it is a plan.
Product-level insights, not just store-level
Merchant Voice can analyze a specific product: what customers say about it, what problems it generates, what opportunities it has. Useful when you launch something new or when a product starts generating noise.
A system that knows when to speak and when to stay quiet
If your store is healthy, Merchant Voice tells you CALM instead of inventing problems. It does not send empty alerts. When it speaks, it is because something matters.
What Merchant Voice finds
23 customers asked for the Oversize Tee in XS — you do not have it in stock
→ Add size XS — estimated demand 15-20 units/week
73% of customers who ask about skincare end up buying when guided
Conversation analysis shows personalized skincare guidance converts 3x more than generic responses.
→ Create a product education automation for skincare inquiries
Readiness system
Merchant Voice does not invent urgency. It tells you the exact state of your store.
Urgent issues detected — action required
No urgent issues — your store is healthy
Some channels not yet analyzed
Data needs refresh
Missing channel connections to analyze
Today, Merchant Voice reports. Tomorrow, it acts.
The architecture is built for autonomous action. Every recommendation already links to the system that executes it.