Shared multichannel inbox
Work with WhatsApp Business, Instagram, Facebook Messenger, and Email conversations from the dashboard.
- Channel account identity
- Conversation history
- Manual reply
CRM and shared inbox
See the customer, conversation, and order in the same place.
Burbuxa brings supported customer channels into one inbox and connects each conversation to available contact, purchase, ticket, tag, segment, and custom-field context.
The trial lasts 7 days. Included credits match your selected plan: 200 with Takeoff, 1,600 with Orbit, or 4,000 with Infinity. You select a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless you cancel.
The inbox remains available when the customer-facing assistant is paused.
How it works
From inbound message to owned resolution
- 01
Match the conversation
Attach the message to the correct customer conversation and available contact record.
- 02
Show relevant context
Load the channel, store, order, customer, ticket, and field data available to the operator.
- 03
Assign the next owner
Let the assistant continue when allowed or pause it while a person handles the conversation.
- 04
Keep the record current
Updates, tags, notes, and workflow actions stay tied to the same customer record.
What it can do
Commerce-aware contact record
Use synced customer and order context alongside contact details and conversation history.
- Orders
- Purchase history
- Store relationship
Support operations
Organize work with assignments, tickets, tags, statuses, and internal context.
- Ownership
- Prioritization
- Traceable state
Segments and custom fields
Model the customer details your operation needs, then use eligible data to define an audience.
- Custom fields
- Import and export
- Audience criteria
17M+ messages processed across Burbuxa
More than 17 million messages have been processed across Burbuxa stores and channels.
- messages processed
- 17M+
Trusted customer context
Give every answer the right customer and store facts.
Keep merchant instructions and permissions in control while your team and assistant use contact fields and conversation history.
- 01Keep store and channel context attached to each conversation.
- 02Check imported and outside data before use.
- 03Allow signed-in actions only for people with the right role.
Frequently asked questions
Give the next handoff the context it needs.
Connect your store and customer channels, then define how your team and assistant share the inbox.