When the AI escalates, your team gets the full context — no starting over
Unified inbox for WhatsApp and Instagram. Complete history for every customer: conversations, orders, purchases, internal notes. Tickets with tags to classify and route. Segments to group customers by real behavior. All connected to your Shopify, TiendaNube, WooCommerce, or VTEX.
Burbujita
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Unified inbox — WhatsApp and Instagram in one place
Every conversation from every channel in one inbox. Your team does not need to switch between apps. Each message arrives with the customer's context: orders, past purchases, internal notes.
Tickets and tags to organize every case
Automatically classify conversations by type: inquiry, complaint, return, sale. Assign tickets to the right person with rules. Nothing lands in a generic queue.
Segments based on real behavior
Group customers by what they do, not what they say: frequent buyers, abandoned carts, VIP customers, first purchase. Segments update automatically with every interaction.
Internal notes and shared context
Your team can leave internal notes on every conversation. When someone picks up a case, they have the full history — what the customer said, what the AI answered, and what the team noted.
Reusable message templates
Create approved WhatsApp templates, tested in one click. Your team responds fast with consistent messages. Each template can be tested before sending.