Assistant — customer conversations
Burbujita answers shoppers for one store on enabled channels using merchant instructions and commerce context.
- Per-store
- Customer-facing
- Channel and pause controls
How Burbuxa works
Move each customer and team task forward with the right agent.
Burbujita serves shoppers, Strategist finds recurring customer patterns, Trading controls storefront growth features, and Platform Agent helps your team operate Burbuxa. Each uses the context and permissions its job requires.
The trial lasts 7 days. Included credits match your selected plan: 200 with Takeoff, 1,600 with Orbit, or 4,000 with Infinity. You select a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless you cancel.
The customer-facing Assistant and the internal Platform Agent are separate systems.
The active roles
Four agents with clear jobs
Strategist — read-only patterns
Groups recurring conversation and review themes into findings the merchant can inspect.
- Read-only
- Evidence attached
- Merchant-approved external action
Trading — storefront controls
Explains and controls features such as AI Cross-Sell and Back in Stock without duplicating their customer-facing pages.
- Recommendation publishing
- Availability workflows
- Merchant configuration
Platform Agent — dashboard help
Helps people use Burbuxa through separate dashboard tools and access checks.
- Dashboard user
- Separate tools
- Only allowed stores and actions
How every agent works
Match the request with the right agent and context
- 01
Identify the person and store
Determine whether the request comes from a shopper or a signed-in platform user.
- 02
Apply the right checks
Check the channel, assistant state, signed-in person, and allowed action before continuing.
- 03
Load only the needed context
Use store, conversation, customer, or platform data that belongs to the agent's job.
- 04
Answer, wait, or use an allowed tool
Stay within the allowed actions and keep a clear record.
Separation matters
Each agent stays within its own permissions.
Customer messages stay in customer tools. Conversation pauses apply to the customer Assistant. Strategist findings wait for a merchant decision.
- 01Keep customer tools separate from internal tools.
- 02Use customer details only as reference facts.
- 03Ask for approval and check access when needed.
Frequently asked questions
Start with the job, then choose the agent that moves it forward.
Choose the agent for the job, then use each feature page to see the customer result.