Burbuxa vs Kommo: 2026 Comparison
Kommo is a generic sales CRM you build with deal pipelines and pay for per seat. Burbuxa runs order-confirmation, abandoned-cart, and shipping-status automations, collects reviews, cross-sells on the storefront, and closes checkout from your live catalog — billed per message, not per seat.
Kommo is a per-seat sales CRM for deal pipelines, with no product catalog or checkout. Burbuxa runs the store's machinery Kommo lacks: order-confirmation, abandoned-cart, and shipping-status automations, post-delivery review requests, an on-site AI cross-sell widget, and catalog-grounded in-chat checkout that reads live stock and prices to send a checkout link. It is billed per message, not per seat, on one shared quota. Kommo tracks deals; Burbuxa runs the store.
- Store automations Kommo lacks: order-confirmation, abandoned-cart recovery, shipping-status
- Review collection and on-site AI cross-sell — neither exists in Kommo
- Catalog-grounded in-chat checkout, billed per message not per seat
Burbuxa vs Kommo at a glance
The same dimensions used across every Burbuxa comparison, with the bottom line in each cell.
| Burbuxa vs Kommo at a glance | Kommo | Burbuxa |
|---|---|---|
| CategorySources: ↗ | Kommo: Messenger-based sales CRM (formerly amoCRM) | Burbuxa: AI ecommerce operating system |
| Pricing modelSources: ↗ | Kommo: Per user / seat, per month | Burbuxa: Per message, from one shared monthly quota |
| Entry priceSources: ↗ | Kommo: $15/user/mo (Base, 2,500 leads/user) | Burbuxa: $20/mo (Takeoff, 100 messages) |
| Billing commitmentSources: ↗ | Kommo: 6-month minimum; monthly billing not offered | Burbuxa: Monthly billing, cancel anytime |
| Customer channelsSources: ↗ | Kommo: WhatsApp, Instagram, Messenger, Telegram, TikTok, SMS | Burbuxa: WhatsApp, Instagram, Messenger, Email |
| Ecommerce platform syncSources: ↗ | Kommo: Through third-party integrations | Burbuxa: Native: Shopify, TiendaNube, VTEX, WooCommerce |
| Sells from live catalog | Kommo: No native catalog-grounded selling | Burbuxa: Yes — reads stock, sizes, and prices to recommend real products |
| Catalog-grounded in-chat checkout | Kommo: No — hands the lead to a human rep to close | Burbuxa: Yes — reads live stock/prices and sends a checkout link |
| Ecommerce event automationsSources: ↗ | Kommo: None — it's a sales CRM (Salesbot flow builder only) | Burbuxa: Order-confirmation, abandoned-cart recovery, shipping-status |
| Review collection | Kommo: No | Burbuxa: Yes — requests reviews after delivery |
| On-site AI cross-sell | Kommo: No | Burbuxa: Yes — a storefront widget on Shopify, TiendaNube, VTEX |
| Visual deal pipelines / KanbanSources: ↗ | Kommo: Yes — the core product | Burbuxa: Not a per-deal pipeline CRM |
| Target customerSources: ↗ | Kommo: Sales teams selling through messengers | Burbuxa: LatAm and Brazil SMB online stores |
Where Kommo is the stronger choice
- Visual deal pipelines Kommo's Kanban board moves every lead through named sales stages — the core of a per-rep sales CRM.
- Per-seat sales tooling It is built around individual reps, with per-user lead limits, roles, and sales reporting.
- Broad messenger coverage It connects WhatsApp, Instagram, Messenger, Telegram, TikTok, and SMS in one inbox.
Where Burbuxa is the stronger choice
- Sells from your real catalog Reads live stock, sizes, and prices and recommends real products, never inventing one.
- Closes in chat Drafts an order and sends a checkout link for Shopify, TiendaNube, VTEX, or WooCommerce.
- Native ecommerce sync Connects directly to the store platform, not through a third-party connector.
- Billed per message, not per seat One shared monthly quota covers the whole team, so cost tracks conversations — not headcount, and there is no per-user math or six-month minimum.
- Runs store automations, reviews, and cross-sell Order-confirmation, abandoned-cart recovery, and shipping-status updates fire from real store events, it requests reviews after delivery, and it runs an AI cross-sell widget on the storefront — surfaces a sales CRM like Kommo doesn't have.
- Built for LatAm and Brazil Spanish- and Portuguese-first, with the channels and payment habits of the region.
What Kommo doesn't run: store automations, reviews, on-site cross-sell
Kommo is a sales CRM, so it has no ecommerce event automations — no order-confirmation, abandoned-cart recovery, or shipping-status messages — no review collection, and no on-site AI cross-sell. Burbuxa ships all three: automations triggered by real store events, post-delivery review requests, and an AI cross-sell widget on the Shopify, TiendaNube, and VTEX storefronts. Kommo's Salesbot builds reply flows; it does not run a store's operational machinery. ↗
Selling: messenger replies vs in-chat checkout
Kommo's Salesbot automates replies and qualifies leads for a human rep to close. Burbuxa drafts the order and sends a platform-native checkout link inside the chat, so the purchase completes without leaving the conversation. ↗
Ecommerce integration: connectors vs native sync
Kommo reaches ecommerce platforms through third-party integrations. Burbuxa syncs natively with Shopify, TiendaNube, VTEX, and WooCommerce, reading catalog and orders in real time so answers and recommendations stay accurate.
Per message, not per seat: cost tracks conversations, not headcount
Kommo charges per user per month, from $15 to $45, with a six-month minimum and no monthly billing — every rep you add raises the bill, and the account is locked in for half a year. Burbuxa charges per message from one shared monthly quota, from $20 to $200, and that quota covers the whole team: adding people does not raise the price, billing is monthly, and cost tracks conversation volume rather than headcount. ↗
Pricing compared
Kommo prices per user per month (six-month minimum); Burbuxa prices per message from one shared monthly quota. The fair comparison is seats times Kommo's per-user price against Burbuxa's message volume.
| Pricing compared | Kommo | Burbuxa |
|---|---|---|
| Entry plan | Kommo: Base — $15/user/mo, 2,500 leads/user | Burbuxa: Takeoff — $20/mo, 100 messages |
| Mid plan | Kommo: Advanced — $25/user/mo, 5,000 leads/user | Burbuxa: Orbit — $100/mo, 800 messages |
| Top plan | Kommo: Pro — $45/user/mo, unlimited channels | Burbuxa: Infinity — $200/mo, 2,000 messages, uncapped usage |
| Billing basis | Kommo: Per user, 6-month minimum | Burbuxa: Per message, billed monthly |
| Free trial | Kommo: 14 days, full features | Burbuxa: 7 days, 500 messages, no credit card |
When to choose Kommo
Choose Kommo when your priority is a per-seat sales CRM: a team of reps working named deal pipelines on a Kanban board, with per-user lead limits and sales reporting, across a wide set of messengers including Telegram and TikTok. Kommo is built around the sales rep and the deal, not around an online store's catalog and checkout.
When to choose Burbuxa
Choose Burbuxa when you run an online store and want the agent to operate it: run order-confirmation, abandoned-cart, and shipping-status automations, collect reviews after delivery, and cross-sell on the storefront — surfaces Kommo doesn't have — while selling from your live catalog and closing checkout in the chat. It syncs natively to Shopify, TiendaNube, VTEX, or WooCommerce, billed per message instead of per seat, with no six-month minimum.
If you run an online store, Burbuxa sells from your real catalog and closes checkout in the chat — connect your store and see it in minutes.