Product discovery
Search synced catalog details and help the shopper narrow a product choice.
- Products and variants
- Availability context
- Accurate links
Customer-facing assistant
Answer product and order questions with store facts in reach.
Burbujita is the AI assistant each merchant configures for customer conversations. It can use the store catalog and available customer context while following channel, schedule, pause, and handoff rules.
The trial lasts 7 days. Included credits match your selected plan: 200 with Takeoff, 1,600 with Orbit, or 4,000 with Infinity. You select a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless you cancel.
The customer-facing assistant is separate from Burbuxa's internal Platform Agent.
How it works
Checks first, answer second
- 01
Receive the customer message
Save the customer message before the assistant decides whether to reply.
- 02
Check whether a reply is allowed
Check global restrictions, channel outages, assistant availability, pauses, conversation state, and other reply controls.
- 03
Load relevant context
Use merchant instructions and available catalog, order, shipping, conversation, and customer facts.
- 04
Answer or use an allowed tool
Respond within channel constraints or perform only the merchant-authorized action.
- 05
Hand off when needed
Keep the conversation and customer details together in the shared inbox for a person.
What it can do
Restock requests
When Back in Stock is active and product access is available, offer a WhatsApp alert for the exact unavailable product or variant and save it only after the shopper explicitly asks or clearly accepts.
- Current number in WhatsApp
- WhatsApp number with international country code on other channels
- Separate marketing consent
Order and shipping help
Use available order and delivery facts for routine status questions.
- Order context
- Tracking details
- Escalation when unclear
Returns, exchanges, and address changes
Start eligible returns and exchanges. Make whole-order address changes only before shipment. Then show the next action and checked result.
- Store policy
- Customer confirmation
- Clear status
Channel-aware replies
Respect the public and private channel rules for WhatsApp, Instagram, Messenger, and Email.
- Per-channel enablement
- Schedules
- Channel-specific rules
Human handoff
Pause assistant replies while the merchant handles a conversation without losing the customer record.
- Merchant takeover
- Conversation pause
- Shared history
17M+ messages processed across Burbuxa
More than 17 million messages have been processed across Burbuxa stores and channels.
- messages processed
- 17M+
Customer data and rules
Merchant instructions stay above customer-provided content.
Customer messages and CRM fields supply reference facts while system permissions and merchant instructions stay in control.
- 01Check reply restrictions before preparing an answer.
- 02Apply pause and spam rules to the correct customer conversation.
- 03Keep merchant-only tools outside the customer-facing assistant.
Frequently asked questions
Choose where the assistant may help first.
Connect the store, enable one customer channel, and define schedules and handoff rules.