Burbuxa
LAYER 1 — TALKS TO YOUR CUSTOMERS

Sales & Support

Burbujita talks to your customers, sells from your real catalog, answers order and shipping questions from live data, and hands a real person the full context when judgment is needed.

Talks to your customers in your brand voice — and you stay in control. Pause it, set the rules, and it escalates to your team (never silently) when a complaint, return, or VIP shows up.

See it in action
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Burbujita

online

Customer
Do you have this jacket in size M?
Burbujita
Yes! The Sherpa Lined Jacket is in stock in M. It runs slightly oversized — most customers between S and M go with S. Want me to send you the size guide?

What it does

Six jobs a great salesperson does on the floor — grounded in your real catalog and live order data, not a script.

Owns

  • Response coverage across WhatsApp, Instagram, Messenger, Email
  • Sales-from-chat conversion rate
  • Escalation accuracy
  • Customer-side CSAT

Sells from your real catalog

Reads your full catalog, sizes, stock, payment methods, and shipping rules. Recommends like a salesperson who actually works there — never invents a product or a price.

Answers order and shipping questions

Pulls live order status, tracking links, and delivery windows from your order data. No 'let me check with my team' when the answer already exists.

Creates checkout links in the conversation

When the customer is ready, it builds a draft order and sends a checkout link for Shopify, TiendaNube, VTEX, or WooCommerce — instead of making them start over on the site.

Matches products from customer photos

If a shopper sends a photo, it finds the closest catalog match and continues with grounded product options they can actually buy.

Escalates with full context

Hands off to your team with the conversation, the order, past purchases, and a one-line summary of what the customer needs — so the human picks up mid-stride.

Collects reviews after delivery

Asks for a review at the right moment after delivery, and routes the positive ones to your public review surfaces.

Not a scripted chatbot

A flow builder answers the questions you predicted. This agent reads the message, checks your catalog and orders, and responds to what the customer actually said.

Where answers come from
A scripted chatbot: A decision tree someone wired by hand
Sales & Support: Your live catalog, stock, and order data
Off-script questions
A scripted chatbot: Dead-ends, loops, or 'I didn't get that'
Sales & Support: Understands and answers, or escalates with context
Selling
A scripted chatbot: Hands off a link and hopes
Sales & Support: Recommends, then builds a checkout link in the chat
When it's unsure
A scripted chatbot: Guesses, or makes the customer wait
Sales & Support: Escalates to a human with the full thread

You stay in control

It talks to your customers, but it answers to you. A pause and kill-switch stops every conversation at once. You set the rules for what it can and can't resolve, and the escalation routing for what's left — complaints, returns, VIP customers, anything off-script lands with your team, carrying the conversation, the order, the past purchases, and a one-line summary. It never escalates silently, and it never acts past the boundary you set.

What it uses

Sales & Support reaches into the same product surfaces you use today. The agent is the new front door; the tools below are still here.

Where it connects

Sales & Support is the agent on every customer channel — tuned to your brand voice, grounded in your real catalog and orders, escalating to you when it counts. Connect your store and you'll see it within minutes.

Try free with your store