LAYER 1 — CUSTOMER-FACING

Sales & Support Agent

Burbujita talks to your customers, sells from your catalog, answers order questions, and escalates to your team when human judgment is needed.

Talks to your customers in your brand voice. Escalates to your team — never silently — when a complaint, return, or VIP shows up.

See it in action

9:41

Burbujita

online

Customer

Do you have this jacket in size M?

Burbujita

Yes! The Sherpa Lined Jacket is in stock in M. It runs slightly oversized — most customers between S and M go with S. Want me to send you the size guide?

Owns

Response coverage across WhatsApp, Instagram, Messenger, Email
Sales-from-chat conversion rate
Escalation accuracy
Customer-side CSAT

What it does

Sells from your real catalog

Reads your full catalog, sizes, stock, payment methods, and shipping rules. Recommends like a salesperson who actually works there.

Answers order and shipping questions

Pulls live order status, tracking links, and delivery windows. No 'let me check with my team' if the data exists.

Escalates with full context

Hands off to your team with the conversation, the order, past purchases, and a one-line summary of what the customer needs.

Speaks in your brand voice

Tuned per merchant. The closer it sounds to your team, the harder it is to tell the difference — that's the point.

Collects reviews after delivery

Asks for reviews on WhatsApp at the right moment. Routes positive ones to your public review surfaces.

Tools it wields

Sales & Support reaches into the same product surfaces you use today. The agent is the new front door; the tools below are still here.

WHERE IT SITS

Layer 1 — Customer-facing

Sales & Support

Layer 2 — Role-aligned operators

OperationsMerchandisingTradingGrowthBrand & Creative

Layer 3 — Meta / orchestration

StrategistPlatform Agent

Will my customers know they're talking to an AI?

Your call. You pick the agent's name and whether it identifies as AI. Some merchants name it like a teammate and let it pass for human; others have it open with 'I'm your store's AI assistant.' It's your brand, your call.

What if it gets something wrong?

It escalates. Sales & Support has explicit rules for what it cannot resolve alone — complaints, returns, VIP customers, anything off-script. Your team gets the full thread.

How fast does it respond?

Seconds. The constraint is your channel's API, not the agent.

Sales & Support is the agent your customers will mistake for your best teammate. Connect your store and you'll see it within minutes.

Try free with your store