Resolve customer issues
Answer routine questions with the order context already attached.
Burbuxa connects supported customer channels to your catalog, orders, shipping details, and shared inbox. It answers routine questions, resolves eligible returns and exchanges, and changes the whole order's address before shipment, with a clear handoff when a person is needed.
The trial lasts 7 days. Included credits match your selected plan: 200 with Takeoff, 1,600 with Orbit, or 4,000 with Infinity. You select a plan during trial setup. A payment method is required, and the selected plan renews automatically after the trial unless you cancel.
You can pause the assistant by channel or conversation while the inbox stays available.
Connected service
Let each part do the job it is good at.
The assistant handles allowed routine work; the inbox keeps the customer record and human handoff together.
- 01
Order Operations: returns and order changes
Resolve eligible returns and exchanges, and change the whole order's delivery address before shipment, with clear status and a checked final result. - 02
CRM and shared inbox
See conversations, contact details, order history, tickets, tags, and channel details in one view. - 03
Sales and customer assistant
Answer supported product, order, and shipping questions with merchant-defined instructions and channel controls. - 04
Transactional automations
Send selected order and delivery updates before the customer needs to ask.
Example journey
From question to resolution or clean handoff
- 01
The message reaches one inbox
The conversation is tied to its channel account and available customer record.
- 02
The assistant checks permission and context
Channel schedules, pauses, conversation state, and store data decide whether it may reply.
- 03
Routine questions get a grounded answer
The response uses available product, order, shipping, or store information.
- 04
A person continues when needed
The team keeps the conversation history instead of asking the customer to repeat it.
17M+ messages processed across Burbuxa
More than 17 million messages have been processed across Burbuxa stores and channels.
- messages processed
- 17M+
Clear control
Your team decides when Burbujita answers and when a person steps in.
Burbuxa checks channel schedules, conversation pauses, and merchant takeover before each customer-facing reply.
- 01Turn the assistant off by customer channel.
- 02Set recurring hours and blackout dates by channel.
- 03Pause a conversation while a merchant handles it.
Frequently asked questions
Give the next customer question its context.
Connect your store, choose the channels, and define when the assistant should answer or hand off.